Frequently Asked Questions

Our offers are anchored to the LBMA (London Bullion Market Association) spot price at the time of the transaction, adjusted for the form, purity, and condition of your gold. We are fully transparent about the calculation — you'll see exactly how the offer is derived before you make any decision.

We focus on bulk transactions, but we evaluate each inquiry individually. As a general guideline, sellers with 10 or more troy ounces of gold will receive our full attention. For very large holdings — kilograms and above — we have dedicated processes in place. If you're unsure, reach out and we'll let you know honestly.

No. We provide preliminary offers based on your description and supporting documentation before any gold changes hands. Physical verification, if required, is coordinated only after terms are agreed upon in principle and documented in writing.

Our offers are priced fairly from the start — anchored to live spot with transparent adjustments. We're not a pawn shop that starts low expecting to negotiate up. That said, we're always open to conversation, particularly for very large transactions where deal structure can affect pricing.

For straightforward transactions with clear documentation, the process from initial inquiry to written offer typically takes two to five business days. Settlement and payment following acceptance varies based on logistics, but we work to move as quickly as the transaction allows.

Payment is made via secure wire transfer upon completion of the transaction. All terms — including payment method, amount, and timing — are agreed upon in writing before any transfer of gold takes place. We do not pay in cash for large transactions.

Requirements vary by transaction size and origin of the gold. At minimum, standard government-issued identification and proof of ownership are required. For estate or trust holdings, we'll need relevant legal documentation. We'll walk you through any requirements during our initial consultation — nothing will catch you off guard.

Yes. For larger transactions we coordinate secure transport through vetted logistics partners. The specifics — including insurance coverage, chain of custody documentation, and scheduling — are agreed upon in advance and documented as part of the transaction agreement.

Absolutely. All inquiries, communications, and transaction details are held in strict confidence. We never share seller information — including your identity, the nature of your holdings, or any transaction terms — with third parties without your explicit written consent.

Yes. We have experience facilitating cross-border gold transactions in compliance with applicable export, import, and anti-money laundering regulations. International sellers are welcome to reach out. We'll discuss the specifics of your jurisdiction and holdings directly, and we'll be upfront about any compliance requirements that apply.

Yes. We work with sellers internationally and have the experience to navigate cross-border gold transactions compliantly. The origin of the gold — whether from Africa, Southeast Asia, South America, or elsewhere — is not itself a barrier, though provenance documentation is required for all international transactions.